Frequently asked questions

Payment is simple and secure through our trusted partner Netopia Payments . You can pay with your credit or debit card: Use a Visa, Mastercard or other accepted card.

Fill out the return form with the invoice number, your identification data, the date of order placement, the account number for the refund and the reason for the return. If you prefer, you can contact the telephone support service at the phone number +40 733 950 215 or by email, and a colleague will help you fill in the necessary data.

Pack the products carefully, making sure they are well protected. Add the invoice to the package to facilitate the return process.

Send the package by express courier or mail to the address: Brașov, Cartier Stupini, Str. Fântânii 17; identification data: Herbal Therapy Laboratories SRL; phone: +40 733 950 215.

Please note that we do not cover the cost of shipping in the return process.

From the moment the products reach us, your money will be refunded within 14 days to the account you specified in the return form.

Once your order has been shipped, we will send you an email with a tracking number (AWB). Use it to check the delivery status on the courier's website.

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to help you, as long as the order has not been shipped.